Terms of Service I Refund Policy

Overview

This website is operated by The Auffullen Healthcare Pvt. Ltd. throughout the site, the terms “we”,“us”,“Auffullen Healthcare” and “our” refers to The Auffullen Health Care Pvt. Ltd. The Auffullen Health Care Pvt. Ltd. offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. The Terms and Conditions contained herein shall apply to any person (“User”/ “You”) using the services of Auffullen Healthcare Pvt. Ltd for making product/service purchase payments through an online mode through the payment gateway or otherwise. Auffullen Healthcare’s website is www.auffullen.com. Each User is therefore deemed to have read and accepted these Terms and Conditions. (“Terms of Service”/ “Terms”/ “Agreement”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink (Privacy Policy, Refund Policy, etc). These Terms of Service and Privacy Policy shall apply to all Users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. These Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service, Privacy Policy and Refund Policy. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on/through Shopify Inc., an online e commerce platform that allows us to host our website including sell our products and Services to you/ User.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service it is deemed that you have read and agreed to all the terms and condition mentioned herein. You confirm and represent that you have attended majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright, trademark and patent laws). You must not transmit any worms or viruses or any code of a destructive nature. Once a User has accepted these Terms and Conditions, he/ she may register and avail the Services. A User may either register on Auffullen Healthcare’s website or alternatively enter consumers email id / website id, whatever is applicable and then select products and follow easy purchase steps through Shopify or in any other manner as may be specified by Auffullen Healthcare from time to time. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred, unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. We are nowhere concern or in any manner liable for any fraud or theft committed from the card details informed by you.

Our rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of Auffullen Healthcare’s right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by Auffullen Healthcare with respect to such use. Each User accepts and agrees that the provision of details of his/ her use of the Website to regulators or police or to any other third party in order to resolve disputes or complaints which relate to the Website shall be at the absolute discretion of Auffullen Healthcare.

If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect. These Terms and Conditions constitute the entire agreement between the User and Auffullen Healthcare. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and Auffullen Healthcare. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

The entries in the books of Auffullen Healthcare and/or the Payment Service Providers / Payment Gateways kept in the ordinary course of business of Auffullen Healthcare and/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters therein appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available/visible on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk and concurrence. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service at any point of time without any prior intimation or approval from concern department. We further reserve or right to modify the ingredient any point of time without notice but approval from the concern department. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We may at any time modify the Terms & Conditions of Use/ User Agreement without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Website. You should regularly review the Terms & Conditions on the Website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using this Website. However, if you continue to use the Website you shall be deemed to have agreed to accept and abide by the modified Terms of the User Agreement.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website and or through the host, Shopify. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy; We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by- case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 5A - SHIPPING & DELIVERY

Any defect or complaints can be referred to the company's customer care cell at 1800 222 700 or can be emailed to us at customercare@auffullen.com The customer's complaints will be redressed as soon as possible. You can return your product within 7 days of delivery if the product is damaged, leaking, tampered with, or broken, or if the package is compromised, or wrong product delivered or the product is post-expiration date or in case of incomplete order / missing products.

Returns are not possible in the following cases:

Products are opened, used, or altered.
Original packaging (cartons, labels, etc.) is missing
Return request is made outside the specified time frame
Damaged/missing product is reported outside the specified time frame
Products with tampered or missing serial numbers, including price tags & labels.
The product is being returned for a reason other than a manufacturing defect.

You Agree and Confirm:

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by us for redelivery shall be claimed from you.
That you will use the services provided by the Website, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Website.
You will provide authentic and true information in all instances where such information is requested of you. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), we have the right in our sole discretion to reject the registration and debar you from using the services and / or other affiliated websites without prior intimation whatsoever.
That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website.
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION, BANK ACCOUNT DETAILS AND DEBIT/CREDIT CARD

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card. The User may pay his/ her purchase payment to Auffullen Healthcare (through Payment Gateway) by using a debit/credit card or through online banking account.

The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
The User is authorizing debit of the nominated card/ bank account for the payment of products or services selected by such User along with the applicable Fees.
The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable.

In the event that we make a change to or cancel an order, we may attempt to notify the User by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third- party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third- party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

The User agrees that, to the extent required or permitted by law, Auffullen Healthcare and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.

The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to Auffullen Healthcare. The User agrees to be contacted via e-mail on such mails initiated by him.

In addition to the information already in the possession of Auffullen Healthcare and/ or the Payment Service Provider(s) / Gateway (s), Auffullen Healthcare may have collected similar information from the User; By entering the Website the User consents to the terms of Auffullen Healthcare's information Privacy Policy which can be viewed here: [LINK TO PRIVACY POLICY] and to Auffullen Healthcare’s continued use of previously collected information. By submitting the User's personal information to Auffullen Healthcare, the User will be treated as having given his/her permission for the processing of the User's personal data as set out herein.

The User acknowledges and agrees that his/ her information will be managed in accordance with the laws for the time in force.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. We do not, directly or indirectly guarantee you that the functions of this Website will be uninterrupted and/or error- free.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material (g) to transmit material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice (h) to gain unauthorized access to other computer systems (i) deceive or mislead and/or provide any contact information which is incorrect or communicate any information which is grossly offensive or menacing in nature (j) to make, transmit or store electronic copies of materials protected by copyright or other Intellectual Property Rights without the permission of the owner (k) Breach any applicable laws (l) to submit false or misleading information; (m) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (n) to collect or track the personal information of others; (o) to spam, phish, pharm, pretext, spider, crawl, or scrape; (p) for any obscene or immoral purpose; or (q) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet (r) impersonate any person.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER AND LIMITATION OF LIABILITY

It is agreed and understood by you that all contents of the Website are offered on an "as is" basis without any warranty whatsoever either express or implied by us. You further understand and acknowledge that we make no representations and/or warranties, express or implied, including without limitation originality, purity, and freshness for a particular purpose. You understand that we disclaim all warranties, express or implied, you agree and acknowledge that by using this Website, you agree and understand that your use of this Website is and shall be solely at your own risk. You agree, understand and acknowledge that neither we nor any of our affiliates, employees, directors, officers, agents shall be liable/ deemed to be liable to you or to any other person for any direct, indirect, special, incidental or consequential damages of any nature arising out of or in connection with the use of and/or inability to use the Website including but not limited to damages that may be occasioned to you for reasons of loss of data, accuracy of results or computer failure or malfunction. Subject to the foregoing, you specifically agree, understand and acknowledge that in no event will we be liable for any damages in excess of the fees paid by you in connection with your use of the Website.

Auffullen Healthcare has made this Service available to the User as a matter of convenience. Auffullen Healthcare expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that Auffullen Healthcare reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.

Auffullen Healthcare and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Auffullen Healthcare and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.

Auffullen Healthcare and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:

(i) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Payment Gateway or Services in connection thereto; and/ or

(ii) any interruption or errors in the operation of the Payment Gateway.

The User shall indemnify and hold harmless the Payment Service Provider(s) and Auffullen Healthcare and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.

The User agrees that Auffullen Healthcare or any of its employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond Auffullen Healthcare's reasonable control.

SECTION 13A - PAYMENT GATEWAY DISCLAIMER

The Service is provided in order to facilitate access to view and pay for products and services offered online. Auffullen Healthcare or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified on the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.

SECTION 14 - MISCELLANEOUS CONDITIONS

Any waiver of any rights available to Auffullen Healthcare under these Terms and Conditions shall not mean that those rights are automatically waived. The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Auffullen Healthcare or the Payment Service Provider(s) have no control over such matters.

Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, Auffullen Healthcare does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.

Auffullen Healthcare, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website. The User may be required to create his/ her own User ID and Password in order to register and/ or use the Services provided by Auffullen Healthcare on the Website.

By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User's own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to:-

Choose a new password, whenever required for security reasons.
Keep his/ her User ID & Password strictly confidential.
Be responsible for any transactions made by User under such User ID and Password.

The User is hereby informed that Auffullen Healthcare will never ask the User for the User's password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her Auffullen Healthcare account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User's personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Auffullen Health Care Pvt. Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. The Auffullen Health Care Pvt. Ltd. Is not responsible for any errors or i=omissions, or for the results obtained from the use of this information. All information in this site is provided “as is”, with no guarantee of completeness, accuracy, timeless or of the result obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

This User Agreement shall remain in effect unless and until terminated by us. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to us. Upon any termination of the User Agreement by us, you must promptly destroy all materials downloaded or otherwise obtained from this Website as well as all copies of such materials, whether made under the User Agreement or otherwise. Our right to any comments/ information shared by you shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

SECTION 18 - ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the User and Auffullen Healthcare. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and Auffullen Healthcare. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

SECTION 19 - GOVERNING LAW

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by us and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The Court of Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

SECTION 20 - MODIFICATION OF TERMS & CONDITIONS OF SERVICE/ USER AGREEMENT

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at following:

E-mail: customercare@auffullen.com or

By mail: Auffullen Healthcare Private Limited,

CIN No.: U24290MH2017PTC294627

GST No. : 27AAPCA5346K1Z7

A Wing, Unit No.36-B, 2nd Floor,

Pravasi Industrial Estate, Off Aarey Road,

Goregaon Mulund Link Road, Goregaon (E),

Mumbai - 400063, Maharashtra, India

Refund Policy (Returns & Exchanges)

Returns:

Any defect or complaints can be referred to the company's customer care cell at 1800 222 700 or can be emailed to us at customercare@auffullen.com. The customer's complaints will be redressed as soon as possible. You can return your product within 7 days of delivery if the product is damaged, leaking, tampered with, or broken, or if the package is compromised, or wrong product delivered or the product is post-expiration date or in case of incomplete order / missing products.

Returns are not possible in the following cases:

Products are opened, used, or altered.
Original packaging (cartons, labels, etc.) is missing
Return request is made outside the specified time frame
Damaged/missing product is reported outside the specified time frame
Products with tampered or missing serial numbers, including price tags & labels.
The product is being returned for a reason other than a manufacturing defect.

Process:

If you would like to return a product, let us know by emailing us at customercare@auffullen.com within 7 days of receiving the product. Your email should contain: Order ID Name Items you want to return Reason for return Please ensure to include images as proof in your email. We will investigate and review your return request within 24-48 working hours. If, based on our examination, the product is beyond use or in damaged condition, we will request you to discard the product. In this case, we will provide a replacement accordingly. After your product(s) are received, we will verify it against the claim and initiate the replacement or refund accordingly such process may take 15 days.

Refunds will not be issued if:

The product returned is noticeably damaged or tampered with. The shipping address you provided while placing the order is incorrect. You have consumed part of the product and then decided to return it. You do not comply with the return policy stated above.

Refunds may be issued under the following circumstances:

The product ordered by you is out of stock with us. The shipping address is not serviceable by us. You comply with the return policy stated above. The product returned by you is in good condition and hasn't been tampered with. You were charged twice for a single order from the same email address.

Return Pick-up (available for most pin codes):

Once we receive a return email request, we will initiate a reverse pickup. A service representative will visit you for the pick-up within 7 working days. If our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner.

Refund Amount Timelines:

If you made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc.) within 15 working days of receiving the refund request from you. For COD orders, we will refund the amount to your bank account within 15 working days of receiving a refund request.

Refund For Charge Back Transaction:

In the event there is any claim for/ of chargeback by the User for any reason whatsoever, such User shall immediately approach Auffullen Healthcare's customer care cell at 1800 222 700 or can be emailed to us customercare@auffullen.com with his/ her claim details and claim a refund from Auffullen Healthcare alone. Such refund (if any) shall be effected only by Auffullen Healthcare via a payment gateway or by means of a demand draft or such other means as Auffullen Healthcare deems appropriate. No claims for refund/chargeback shall be made by any User to the Payment Service Provider(s), and in the event such claim is made, it shall not be entertained.

In these Terms and Conditions, the term "ChargeBack" shall mean approved and settled credit card or net banking purchase transactions, which are at any time refused, debited, or charged back to the merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties, and other charges incidental thereto.

Refund for fraudulent/duplicate transactions:

The User shall directly contact Auffullen Healthcare for any fraudulent transactions on account of misuse of Card/ Bank details by a fraudulent individual/party, and such issues shall be suitably addressed by Auffullen Healthcare alone in line with their policies and rules. Any disclosure of OTP or any other confidential PINS to a Third Party, then Auffullen Healthcare shall not be responsible for such inappropriate transactions done by third parties.

Server Slow Down/Session Timeout:

In case the Website or Payment Service Provider's web page, that is linked to the Website, is experiencing any server-related issues like 'slow down' or 'failure' or 'session timeout', the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:

(i) In case the Bank Account appears to be debited, ensure that he/she does not make the payment twice and immediately thereafter contact Auffullen Healthcare via e-mail or any other mode of contact as provided by Auffullen Healthcare to confirm payment.

(ii) In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.

In case the Bank Account appears to be debited but not credited to Auffullen Healthcare's account, the User must query the bank and not Auffullen Healthcare. Auffullen Healthcare, in such situations, can try to hold the processing of the orders/services once informed by the User within the specific time.

However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions, and hence no claims should be raised to the Payment Gateway Service Provider. No communication received by the Payment Service Provider(s) in this regard shall be entertained by the Payment Service Provider(s).

Refunds for products sold with discounts, promotional offers, or through special offers:

Refunds for products sold with discounts, promotional offers, or through special offers will not be accepted.

Refund Policy Cancellation:

Your order can only be cancelled if it has yet to be shipped. To cancel, please write to our customer support team customercare@auffullen.com In such cases, the order will be cancelled, and the refund (if payment already done) will be processed by us within 7 business days after the cancellation request is acknowledged. Orders cannot be cancelled once shipped. If the order is cancelled once shipped, then we shall be at liberty not to refund the amount paid.